rapport


I had a new client set up for first thing this morning. We had chatted on the phone when she set up the appointment, and she was truly delightful on the phone. However, she was seeing me about her fear of driving distances and arranged to have her husband bring her to my office. She had bragged to many about making this bold step.

I had shared with her the story of another client whose husband delivered her to her first visit. After that, she drove in on her own. With time and a few more sessions, she was going places on her own that she hadn’t thought possible. She was setting up healthy boundaries with her family and friends and she blossomed amazingly. Well, today’s client, I will call her Mary Jane, called me just devastated this morning. Mary Jane had worked herself into such fear, that she couldn’t make the trip to my office. We chatted a few moments and then she asked if I do hypnosis over the phone. Gee, why hadn’t I thought of that, when in fact I do it with out of state clients all the time.

We had a marvelous session. I have talked with her again today (I had to correct an appointment time for the next session) and she said, “I just feel so happy today.” If that doesn’t bring a smile to your face, knowing someone has done the work and and is responding, than what will?

There is a woman in Indiana who calls me on occasion for session work. She changed careers and moved from one state to another after the loss of her mother and a divorce. Obvioulsy stress was a factor in her life. Resulting from that, she was disorganized. She knew her business could be a big one, she just needed to figure out how to get to that place. Three phone calls later, her business is booming, she is in a new relationship and she is at peace with the loss of her mother.

Ben, in Atlanta, calls me for his “booster” every so often. Maurice called me before he took his test for real estate. (He passed!) I have worked with all kinds of people in all kinds of places. I encourage people to find a local hypnotist. There are many good individuals in this field all over. However, when you establish rapport with someone and you feel a connection, often, that is who you want to help you through the process. So, if it is across a distance, thank heavens for phones! Yes, hypnosis can be called in.

Should you want to schedule a sessionwith me by phone, please call my office at: (727) 781 – 8483. I return all calls and will gladly assist you on your path to “Unlock Your Natural Potential”.

The Law Of Attraction states that what you focus on, you create. Well, interestingly, I am finding evidence of that this past week. Writing about rapport over the past couple of days, has made me so very aware of observing others and their interactions. I find that I am observing people in traffic, watching how they relate to their passengers in the vehicle with them. I am watching store clerks interact with customers and the wait staff in restaurants.

Last night I went to an event at the Tampa Bay Technology Forum. Prior to the speaker, there was a time to network. I approached a woman and introduced myself. She responded with a huge smile and our conversation took off. I used my practiced skill of listening. Listening, another vital part of developing rapport. I now know her whole life story. I guess you could say I established rapport.

The reason I tell this however, is not to brag about what I did. Rather, it is an observation I made during our lengthy conversation. The woman is in sales. She is bright, well educated and clearly has a passion for her product. However, she unloaded her entire pitch on me with force. She spoke so continuously that there were no breathes taken. She put her card in my hand and never asked for my information.

She was over whelming. There was no give and take, no pacing, no mirroring of my stance, breathing or any physiological signs. I changed stance, shifted, slowed down and even looked away. She was so on fire, she never noticed.

She has no way to follow up on our conversation now, as she neglected to find out how to contact me. Further more, the whole sales pitch was done without qualifying if I am in fact a good prospect.

I know of another individual who is in sales, recently changed from a phone room to a show room. He has brought his high pressure energy to an industry that is slower paced. Where he works now, you want to “court” the customer. The sales are in the millions of dollars, so it is best to allow the customer to decide there is trust in this particular deal. He presses flesh and expects a sale within an hour. Needless to say, he has not closed a single deal in the over 6 months he has been in his position and in fact has scared away prospective buyers.

Take some time to notice how well you listen. It amazes me how many times people think they know everything about me, because they have told me their life story. If pressed, they couldn’t tell you much about me, but they truly believe they know me well. Why? Because I have listened to them. Funny thing is, the more I listen, the more I learn. Listening allows me to enjoy people so much more, because many times their story really is interesting.

There was an article sent to me today about building rapport with clients. It is essential for me to build rapport with my clients in order for our work together to be successful. I realize however, that it is essential to build rapport with anyone whom I hope to engage in a peaceful relationship. In Fawn Germer’s book (The New Woman Rules), she discusses how important networking is. Networking is work Germer states.

Over and again, the successful women she wrote about, mention the relationships they build along their journeys. One particularly interesting analogy came from Tara Weiner. She spoke of tribal dances performed by men of the tribe before the hunt or to bring rain. The dance isn’t about making rain or improving the hunt as much as it is about bonding. Building rapport with each other.

Neuro-lingusitic programming offers many ways of creating rapport. If you observe two people conversing who have rapport, you notice how they naturally move in step with each other. It is like a dance, elegant and in unison. In NLP, this is called matching and mirroring. One wants to be aware, however, not to just mimic. People respond positively to mirroring, while they do not like mimicry or the feeling that they are being made fun of.

The other thing to keep in mind is pacing. In order to lead somebody, to influence them with your point of view, remember to really listen to them. You want to fully acknowledge them and truly understand where they have come from. Remember, be patient about it.

This is only the beginning of building rapport, but two very important steps. Observe people while you are out and about over the next few days. Notice if you can tell without hearing a word they speak whether they are happy to be together or angry or even disinterested.